Return Policy

 

Return & Refund Policy

Last updated: 04/18/2025

For Travel Planners & Printed Goods

All Travwell guidebooks, planners, and printed materials are made-to-order and printed in the U.S. Because of this, we do not offer returns or exchanges unless your item arrives damaged or defective.

If your order arrived with a printing issue, damaged pages, or incorrect content, please email us at books@gudwell.co within 7 days of receiving your order. Please include photos of the issue and your order number so we can help resolve it quickly.

 

For Airbnb Bookings (Charlotte Cozy Hygge Retreat)

Cancellation Policy

Bookings made directly through Gudwell.co for the Charlotte Sauna Retreat Airbnb Stay are non-refundable. We strongly recommend checking your dates on the Airbnb calendar before booking. If you prefer the flexibility of Airbnb’s cancellation policy, you may book through the Airbnb platform instead.

Security Deposit

A $400 refundable security deposit is required for direct bookings. This deposit is charged separately and fully refunded within 7 business days after checkout, provided there are no damages, missing items, excessive cleaning needs, or policy violations (such as smoking, unauthorized guests, etc.).

Any deductions will be documented and communicated transparently via email before your refund is processed.

Changes & Contact

Need to adjust your stay or communicate details like check-in time? Email us at bookings@gudwell.co and we’ll do our best to accommodate reasonable requests.

 

For All Orders

We reserve the right to refuse refunds in cases of abuse or violation of policy. For questions about your order, email books@gudwell.co and include your order number.